Global Business Solutions Centre Cork

In July 2010, Cork was selected as the location for Lilly’s European Shared Services. The centre is located in Eastgate Business Park in Little Island. Eastgate is located in a well-established business park just outside Cork city and is serviced by a direct rail line from the city centre. The Cork GBS is currently operational with over 350 employees.

Our History

The Global Business Solutions (GBS) model was adopted by Lilly in June 2010 as part of a strategy to gain efficiencies in areas of finance, specifically Order to Cash, Purchase to Pay, Expenses and General Accounting.

That initial service offering has grown with expansion into non-financial areas such as Global Travel and Meeting Services,HR Data Operations and Customer Meeting Services.
Medical Information, Global Customer Operations and a Content Management Hub are our most recent services added.

A global team was established across all four shared services centres (Indianapolis, Cork, Kuala Lumpur, New Mexico) to formulate a new brand which better represented our expanding organization. This team worked closely together to come up with a concept which reflected our evolution from a service provider organization to a Lilly business partner.

As a result, Global Business Solutions was born…

Our vision as a Global Business Solutions organization is to create a Centre Of Excellence partnering with other business areas in achieving our overall Lilly objectives.

Current Focus

With the rapid growth of the GBS, our current focus is on Innovation, development and added value. Here are some of the exciting new teams that form part of the Cork GBS.

Customer Meeting Services(CMS)

2014 saw the implementation of the Customer Meeting Services program across Europe. In brief, Customer Meeting Services focuses on what matters most to our Health Care Provider’s customers in the context of meetings & contract to pay, and aims at earning their trust and loyalty as we move towards a transparent environment.

HR Data Operations

In May 2014, the HR function announced its decision to transition its European HR Data Management team to Cork. With this, HR Data Management also transitioned from a country/local focus to a global process standard. The core role of HR Data Management team is to consult on and operationalize organizational decisions and personnel changes across the globe.

Medical Information

The purpose of the Medical Information team is to support Medical Information Services in Europe. The team is centralised, multi-lingual team to provide Medical Information support to our Affiliates in Europe.

Our People

At Lilly, our commitment to diversity spans our workplace. With over 30 nationalities at the heart of the GBS, our success is underpinned by our Core Values – Excellence, Integrity and Respect for People. We demonstrate these core values in everything we do.

Our dedicated employee committees such as the Lilly Culture Club contribute to the overall engagement of employees throughout the GBS. The Team is designed to empower our employees to influence the continuous development and culture of the GBS via their feedback, ideas, solutions etc.