Global Business Solutions - Little Island, Co. Cork

Global Business Solutions Centre Cork

In July 2010, Cork was selected as the location for Lilly’s European Shared Services. The centre is located in Eastgate Business Park in Little Island. Eastgate is located in a well-established business park just outside Cork city and is serviced by a direct rail line from the city centre. The Cork GBS is currently operational with over 600 employees.

Our History

The Global Business Solutions (GBS) model was adopted by Lilly in June 2010 as part of a strategy to gain efficiencies in areas of finance, specifically Order to Cash, Purchase to Pay, Expenses and General Accounting.

Over time, that initial service offering has grown into non-financial areas such as Global Travel and Meeting Services, HR Data Operations, Customer Meeting Services and Medical Information. Clinical Trial Capabilities and Global Learning Operations are our most recent services added.

A global team was established across all four shared services centres (Indianapolis, Cork, Kuala Lumpur, Mexico) to formulate a new brand which better represented our expanding organization. This team worked closely together to come up with a concept which reflected our evolution from a service provider organization to a Lilly business partner.

As a result, Global Business Solutions was born…

Our vision as a Global Business Solutions organization is to create a Centre Of Excellence partnering with other business areas in achieving our overall Lilly objectives.

Current Focus

With the rapid growth of the GBS, our current focus is on Innovation, development and added value. Here are some of the exciting new teams that form part of the Cork GBS.

Customer Meeting Services(CMS)

2014 saw the implementation of the Customer Meeting Services program across Europe. In brief, Customer Meeting Services focuses on what matters most to our Health Care Provider’s customers in the context of meetings & contract to pay, and aims at earning their trust and loyalty as we move towards a transparent environment.

HR Data Operations

In May 2014, the HR function announced its decision to transition its European HR Data Management team to Cork. With this, HR Data Management also transitioned from a country/local focus to a global process standard. The core role of HR Data Management team is to consult on and operationalize organizational decisions and personnel changes across the globe.

Medical Information

The purpose of the Medical Information team is to provide specialized Medical Information support to Heath Care Professionals, Patients and our Affiliates in Europe

Clinical Trial Capabilities

Working as part of the global Clinical Development Organization, the new Clinical Trial Capabilities Centre ensures high quality interactions with clinical trial investigative sites and Lilly multi-disciplinary teams to enable participation in Lilly clinical trials.

Global Learning Operations (GLO)

The GLO team supports employee learning plan & curriculum administration for a number of Lilly affiliates across the globe, The team adds value through standardizing and streamlining learning & development processes and increasing efficiencies.

Our People

At Lilly, our commitment to diversity spans our workplace. With 38 nationalities at the heart of the GBS, our success is underpinned by our Core Values – Excellence, Integrity and Respect for People. We demonstrate these core values in everything we do.

Our dedicated employee committees such as the Lilly Culture Club contribute to the overall engagement of employees throughout the GBS. The Team is designed to empower our employees to influence the continuous development and culture of the GBS via their feedback, ideas, solutions etc.